Inbound Call Management
Supercharge your inbound calls in the cloud.
Ramp up call performance and gain meaningful insights.
What you need to know about Inbound Call Management
If managing and answering customer queries are fundamental to your business, it’s time to take control of your inbound calls in the cloud.
Improve your call success by routing to the right agent and increase your call completions with cloud queue management.
Gain powerful business intelligence for enhancing the inbound call experience on one hand, and managing your call centre team resources efficiently on the other.
Find out how Call Management transforms your business efficiency, resilience, flexibility and customer service.
Inbound Call Management: Features
IP Solutions is an expert in getting under the skin of your business to help you gain advantage from managing inbound calls in the cloud.
With a broad feature set from the best technology in the business, we cover everything from marketing inbound numbers to PCI compliance, and integrating call intelligence into your existing systems.
Why you need Inbound Call Management
No need for capital investment, layer on top of existing voice systems
It’s all in the cloud
Improve call connects and conversions
Ensure Disaster Recovery to stay online at all times
Simple adherence to PCI compliance
Delivering tangible results
There are many scenarios where intelligent Call Management can transform your business performance, regardless of what industry you’re in.
We’ve prepared a number of use case examples where our customers have seen great advantages from call management to inspire your path to inbound in the cloud.
Which? We saw an opportunity to win more members
When Which? found they could no longer cope with peaks in call volumes – we didn’t see more lines, we saw an opportunity to win more members.
Getting it right the first time – technology fixes for improving First Call Resolution
The value of excellent customer service can never be underestimated. Get it right and 96% of your customers will remain loyal, according to ICS’s annual index.
Four capabilities to transform customer experience in the travel industry
When customers book a holiday, they want the best experience no matter the channel. With competition increasing, any negative experience can result in the customer changing company.